Incheon airport honored again for customer experience management

撮要

Incheon International Airport earned the Airports Council International’s (ACI) highest level of customer experience accreditation for the second year in a row. Behind the winning vibes are the airport’s efforts to reduce passenger stress with digital technology. In July, Incheon International Airport Corp. (IIAC) introduced a new biometric identification system. Lee added that the airport aims to expand the facial recognition identification service across the airport by 2025 and develop the technology further to link it with payments. By 2026, passengers will be able to drop their luggage outside of the airport, at home, for example, before departure, and come to Incheon airport light-handed, he said.

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URL: Facebook – The Korea Times
Number of Comments: 2
#數據截至2023-09-08 6:00am

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